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Prospect Medical recognizes the following rights and responsibilities for its Members:

• Members have the right to receive information about Prospect Medical, its services, its practitioners, its providers, and member's rights and responsibilities.
• Members have a right to be treated with respect and recognition of their dignity and right to privacy.
• Members have the right to make recommendations regarding the organization's member's right and responsibilities policies.
• Members have the right to participate with practitioners in decision making regarding their health care.
• Members have a right to a candid discussion of appropriate or medically necessary treatment options for their conditions, regardless of cost or benefit.
• Members have a right to voice complaints or file appeals regarding Prospect Medical or the care provided.
• Members have the right to be represented by parents, guardians, family members or other conservators for those who are unable to fully participate in their treatment decisions.
• Members have the responsibility to understand their health problems and participate in developing mutually agreed upon treatment goals to the degree possible.
• Members have the responsibility to follow plans and instructions for care that they have agreed on with their practitioners.
• Members have the responsibility to supply information (to the extent possible) that PMG and its providers need in order to care for them.
• Members have the right to access services and information in alternative format (inclusive of oral and written) in the language that is prevalent to the PMG population.